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We no longer stock VHS Videos. They are now to order only (see my FAQ Q5). Wolverton Rail Videos..over 4,000 Railway and Transport Video Titles available. RUN by enthusiasts FOR the enthusiast with personal service guaranteed!! | About Us Established in 1987, Wolverton Rail is run by railway enthusiasts FOR railway enthusiasts. If you have any suggestions or comments about our services then please use my "contact us" form on this website. Wolverton Rail is a trading name of ADVANCE MICRO COMPUTERS LTD..LEGAL BIT: We are a long established and well respected retailer with an excellent reputation with our customers. The display of goods on the wolvertonrail.co.uk web site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. Our web site shows availability of titles from suppliers (to the best of our current knowledge) and not that a particular title is physically in stock or has ever been in stock. We do keep stock of popular titles from mainstream publishers with others to order from their publishers or wholesalers (our "suppliers"). The web site content is continually changing as titles/publishers are added/deleted and is based on trade lists provided by our suppliers. It is possible for a video title to appear on our web site and for that title to have been deleted by the supplier without us ever having sold a copy or for a copy to have been obtained from our suppliers. We do not make unlawful copies of videos or dvds. Unless shown otherwise all titles are new and not secondhand. We fully respect the copyright of the publishers to full extent of that pertaining to English Law (see http://www.opsi.gov.uk/acts/acts1988/Ukpga_19880048_en_3.htm)We do not accept liability for any errors or omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services. E & O E. Please read our FAQ section.We reserve the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on this web site. |
| Making A Purchase Browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Note that if a video is shown as costing £0.00 it means the video is not yet available. It isn't free!NOTE: Prices shown are for guide only. The actual price charged is that prevailing on the day we ship your order. Usually this *is* the same price as shown but occasionally suppliers change prices without telling us until we receive fresh stock! Remember prices can go down as well as up :-)LEGAL BIT: When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice or a sales receipt. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.We accept VISA and MASTERCARD credit/debit card payment using our SECURE ONLINE SYSTEM. We do not charge for any item until it is ready to ship. Alternatively, you can send your credit card information via phone, fax, post or by email (at your own risk) over the Internet. We also accept cheques. Please make your cheque payable to "Wolverton Rail". Cheques must be in UK Sterling (pounds) and drawn on a UK bank account.If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.PLEASE NOTE THAT OUR VIDEOS ARE UK PAL FORMAT ONLY. WE CAN ONLY OBTAIN A FEW VIDEOS IN NTSC FORMAT (North America, Japan) and these are listed on our main web site. Most of our North American customers either have a multi-standard video player or they get the tapes converted locally. |
| Shipping And Handling UK videos orders: £1.75 postage per VHS video, £1.25 postage per DVD except where indicated. All videos are sent by second class mail. UK orders can be sent by first class post but at extra cost to the customer.CHANNEL ISLANDS (Guernsey, Jersey, Alderney) orders: Postage is as per UK. VAT is NOT charged for exports to Channel Islands customers.ISLE-OF-MAN: As per UK. VAT IS charged on orders for Isle-of-Man customers. OVERSEAS: 1. ORDERS CONTAINING VHS VIDEOS. The postage on any orders containing VHS Videos will be charged at cost. Note that our shopping cart system does not automatically add this charge because we do not know the charge until we take it to the Post Office!2. DVD ORDERS:European orders: £2.50 postage per dvdAustralia, New Zealand, Canada, USA: £2.75 for one dvd, £3.75 for two dvs , £4.75 for three dvds, £5.75 for four dvds. Anything above this is charged at cost.Rest of the World: £3.50 per dvdWe will not send goods to certain countries unless they are sent by "signed-for" recorded delivery. The extra cost is charged to the customer at cost to us. By ordering from us, you agree to this charge if we believe you live in a country where this is necessary. Examples include Greece, African countries, some Middle-East countries, Russia and South American countries. Note that our shopping cart system does not automatically add this charge because we do not actually know the charge until we take it to the Post Office!All videos are sent by Air Mail and are VAT free for countries outside of the European Union (EU).NOTE: we do not supply videos post free unless we are running a special offer and the customer quotes that special offer number in their order. |
| Delivery Schedule Titles are subject to availability and price change. Our web site shows availability of titles from suppliers (to the best of our current knowledge) and not that a particular title is physically in stock. All orders are dealt with as soon as possible. We offer a huge range of titles and we keep stock of popular titles, with others to order. We may be out of stock of titles in your order. We then have to wait for delivery from suppliers. So please allow up to 28 days for delivery in the UK, and longer overseas.Please note that if you pay by credit or debit card then the credit/debit card companies usually require us to make delivery to your billing address. I realise that sometimes customers would like delivery to another address. This is why I give customers the option of a delivery address that is not the same as the billing address. But please be aware that as far as I know, selecting this option removes any recompense protection you may have from your credit/debit card company. If you have requested delivery to another address and I deliver to the billing address by mistake then I am only complying with the credit/debit card companies regulations. I am not liable for your postage costs to the final delivery address. After all, it would be unreasonable (that's a legal term, by the way) to expect me to pay your postage costs if your billing address were in the UK, I had sent your order to that address but you had requested a delivery address in Australia! |
| Back Orders If your item is not in stock, we will back order for you. Delivery is usually within 2 weeks. Our web site shows availability of titles from suppliers (to the best of our current knowledge) and not that a particular title is physically in stock. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is automatically added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card SecurityWe know of no documented cases of credit card fraud using our shopping system over the Internet. When you place your order a secure path exists between your computer and our web site (although the padlock symbol in your browser will show "unlocked") . We use a different security system to other systems. When you enter your credit card numbers, they are encrypted using "locking" 128 bit encryption keys. They can only be decrypted by the matching "unlocking" keys on our computer using our special software. Credit card numbers are not held in clear text on any web site. NOTE: We always obtain authorisation codes for ALL card payments. |
| Reaching Us If you need to contact me by email, please use the "contact us" form on this web site. Alternatively, you can ring me on landline +44(0)1234 71 16 15, mobile (cellphone): +44(0)7760 71 41 71. If you are in Australia please use 03 9010 6200; you will only be charged for a call to Melbourne but it rings in my office in the UK! I am on skype as wolvertonrail. You can also write to me at Wolverton Rail, Incon House, Stilebrook Road Business Estate, Olney, Milton Keynes, MK46 5EA, England, United Kingdom. |
| Privacy Policy Wolverton Rail does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We DO NOT SELL your name, postal or email address to other companies. Wolverton Rail is a trading name of Advance Micro Computers Ltd which is registered under the Data Protection Act. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We will exchange goods that are faulty. Please ensure that the title(s) you are ordering is/are what you really want before ordering. I don't supply them on a trial basis. If you do return titles then please do so by second class post and within 7 days after delivery. If you return them by first class post or otherwise that is your responsibility! <smile>. We will only refund second class postage costs (usually with stamps) if requested and only from the original delivery address. For example if you buy a video as a present for a friend who lives elsewhere (including overseas) and the video is delivered to you then it is unreasonable to expect me to refund the postage costs of your friend sending it back to you and then you sending it back to me. Or the cost of your friend sending it back to me direct. I will only refund the postage cost of you sending the video back from your address. Please read our obligations under "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm (IMHO, it's not a light read! :-)) |
| Remittance Terms PAYMENT WITH ORDER. Please note that when you order if you select "Send credit card details separately" we CANNOT PROCESS YOUR ORDER until we have received your payment details. Placing an order means you have agreed to our terms & conditions. |
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